Return & Cancellation
Return & Cancellation
Return Policy:
1. Returns:
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns within [7] days of the delivery date. To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.
2. How to Initiate a Return:
To initiate a return, please contact our customer service team at [customer service email/phone number] within [7] days of receiving the product. Our team will provide you with instructions on how to return the item.
3. Refunds:
Once your return is received and inspected, we will process a refund to the original payment method. Please allow [10] business days for the refund to be reflected in your account.
4. Exclusions:
Certain items, such as [list specific items/categories], are not eligible for return. Additionally, personalized or customized items may not be eligible for return unless they are defective or damaged upon arrival.
Cancellation Policy:
1. Order Cancellation:
You may cancel an order within [12] hours of placing it. To cancel an order, please contact our customer service team at [vpllexdeal@gmail.com / 9979045110] as soon as possible. Once an order has been processed and shipped, it cannot be canceled.
2. Refund for Canceled Orders:
If the order is canceled within the allowed timeframe, a refund will be issued to the original payment method. Please allow [10] business days for the refund to be reflected in your account.
3. Changes to Orders:
We are unable to make changes to orders once they have been placed. Please review your order carefully before confirming the purchase.
4. Exceptional Circumstances:
In certain exceptional circumstances, we reserve the right to cancel an order or make changes to it. Customers will be notified promptly if such situations arise.
Remember to adjust the timeframes, specific details, and any legal language based on your business needs and the regulations in your jurisdiction. It's also advisable to seek legal advice to ensure your policy complies with relevant laws.
